• We hope you love your new purchase! However, if for any reason you would like to return your items, please contact us via email: to receive your returns Authorisation number (RA) that should be filled out on your Order Confirmation and sent together with your items. 

  • You will be notified by email once your return has been received and processed. All accepted returns are credited to the account used to originally purchase the items. The original shipping charges will not be refunded. Please note that card refunds may take up to 10 business days for your bank to complete. Shipping costs associated with the return of items are considered the responsibility of the customer.

  • To make sure your items are eligible for return please make sure you:
  • - Return your items within 14 days of receiving your delivery. 
  • - Return your items unmarked, unworn, with their tags, and in their original and undamaged packaging as this is considered part of the product.
  • - Return the full product - if you purchased one of our bundles, you may not return only some of its contents, you must return the whole set.
  • - Include a proof of purchase (Order Confirmation or Invoice received with your order) with a filled out Returns Authorisation number that you will receive after contacting us via email.
  • Returns that are damaged, worn, or altered will not be accepted.  
  • Returns without a valid Return Authorization (RA) number will not be eligible for credit so please make sure to email us first, before sending anything back.  
  • Please be advised that we do not offer refunds on sale or discounted items. Francis & Henry cannot accept returns that have been purchased through an external boutique. 
  • For now, we are unfortunately unable to process exchanges, so if you would like a different size or color, please return your items following the steps above, and place a new order. 

  • If you received a damaged item, please contact us immediately, as all damages should be reported to us within 48 hours from receiving the order. Email:


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